Terms and Conditions

Booking
Bookings made by telephone are provisional until a completed booking form is received. Payment in full must be made at time of booking; this can be in the form of a cheque or bank transfer. Failure to pay in advance may result in refused entry to the course.

Prior to Attending
Identification is required for all accredited courses. Delegates will be asked to bring a form of identification with them, i.e. passport, driving licence or work ID card. Failure to do so may result in delegates being unable to attend the course. If you do not have photographic ID please contact Swale VCS Training on 01795 473828 as it may be possible to make alternative arrangements with sufficient notice.

Please notify us in advance of any dietary requirements or special needs. For courses that require a written examination, arrangements can be made for these to be conducted orally with sufficient notice.

Timings
Full day courses generally run from 9.30am to 4.30pm and half day courses run from 9.30am to 1pm unless otherwise advertised. Registration and refreshments are from 9.15am. Courses will start promptly at the advertised time.

Cancellation or failure to attend by the delegate
Due to the popularity of courses, all cancellations must be made at least seven days prior to the start of the course. A full refund will be given under these circumstances. If the booking is cancelled within seven days of the date of the course or if the delegate fails to attend, Swale VCS Training reserves the right to charge the full course fee.

Cancellation of courses by Swale VCS Training
Swale VCS Training reserves the right to cancel a course at any time without liability. In these circumstances delegates will be offered an alternative course or a full refund.