Contact us now on: 01795 473828 twitter-icon.jpg email-icon.jpg

The Transport Service

Swale Volunteer Centre runs a Volunteer Transport Scheme for local residents who would otherwise be unable to attend essential appointments such as doctor, dentist and hospital.

"It gives me great pleasure being able to help the needy, keep in touch with people and I enjoy the friendly environment. It is important that when we can we contribute towards the community"
– Peter Alexander


The scheme has been running for over 20 years with demand for the service growing year on year. There are currently 3,800 clients and a pool of 74 volunteer drivers who freely give up their time and support. For users of the service there is a small annual admin fee and a charge, payable directly to the driver, for each journey to help with petrol and vehicle running costs.

There may be a number of reasons why you may not be able to use public transport such as accessibility, times, mobility and costs. The Swale Volunteer Car Scheme is for you.




Costs and how it works

Available to all local residents who have difficulty in using public transport, there is an annual registration fee of £20 per person, payable to Swale Volunteer Centre to help cover administration costs. Journeys are charged at a rate of 45p per mile (with a minimum charge of £4.50) and paid directly to your volunteer driver.
When booking a driver please notify us of any mobility aids to ensure we can accommodate these and the approximate length of time your appointment is likely to take.

Your driver will be happy to wait with you for a reasonable time (up to 2 hours).

All trips must be booked through our office to comply with our insurance cover.

Volunteer Escorts

Volunteer Escorts are available to some clients, particularly those with severe dementia or mental health problems and are unable to travel unaccompanied.  The Volunteer Escort will stay with the client in waiting rooms and if required, go into the actual appointment with them. There is an additional charge of £5 payable to the Swale Volunteer Centre for each time a Volunteer Escort is used.
Please provide as much notice as possible - this is a voluntary service and we are entirely dependent upon our volunteer drivers to provide the transport. On occasions we may not have enough drivers on hand to meet every request.


Telephone: 01795 426647  Email: 
This line is open Monday – Friday between 09:30 and 14:30

Or contact the East Kent VC transport line on: 0300 365 0045

Swale CVS
Central House, Central Avenue, Sittingbourne, Kent ME10 4NU

Registered Charity Number 277523

Volunteer centre NAVCA Quality Award